Since its inception in 2000, JetBlue has carved a unique space in the airline industry, initially disrupting the market with its single-class economy cabin and customer-centric approach. Growing to become the sixth-largest airline in North America, JetBlue now carries around 40 million passengers annually across over 100 cities with more than 1,000 daily flights. While primarily focused on North American routes, JetBlue has expanded its horizons, now offering transatlantic flights from major hubs like New York City and Boston to European destinations including London, Paris, and Amsterdam. These long-haul routes feature the airline’s premium Mint business class, boasting next-generation suites, prompting many travelers to reconsider their perception of JetBlue. If you’re asking “Is Jetblue Good To Fly?” in today’s travel landscape, it’s time for a fresh look at the airline’s offerings, services, and overall passenger experience. This comprehensive review will delve into every aspect of flying with JetBlue to help you determine if it’s the right choice for your next journey.
Decoding JetBlue Fare Classes: Which Ticket is Right for You?
JetBlue offers a tiered system of fare classes, each designed to cater to different travel needs and budgets. From the most basic economy options to the elevated experience of business class, understanding these categories is key to making an informed decision about flying with JetBlue.
Blue Basic: The Budget-Conscious Choice
For travelers prioritizing cost savings, Blue Basic is JetBlue’s entry-level fare. It’s designed to be a no-frills option, allowing passengers to secure the lowest possible ticket price. However, it comes with significant restrictions, especially for those accustomed to standard economy perks. Notably, for all routes except transatlantic flights, Blue Basic tickets do not include a carry-on bag beyond a small personal item like a purse or laptop bag. Additional costs to anticipate with Blue Basic include:
- Checked Baggage Fees: These are extra and can vary depending on the route and when you purchase them.
- Change and Cancellation Fees: Flexibility is limited, with fees applying for changes or cancellations.
- Advance Seat Selection Fees: Choosing your seat ahead of time incurs an additional charge.
- Boarding Group: Blue Basic passengers board last.
- TrueBlue Points: Earn at a reduced rate of 1 point per dollar, compared to 3 points with other fares.
Despite these restrictions, many travelers find Blue Basic a worthwhile option for short trips or when baggage isn’t a concern. As one Tripadvisor user, Elddis74, noted, “When I looked into this airline it was classed as a budget airline. I have to say from my opinion, I would not class this airline as budget. It is one of the best flights I have had and the return flight was the same.” This sentiment highlights that even the basic JetBlue experience can exceed expectations for some.
Blue: Standard Economy with Added Flexibility
Blue is JetBlue’s standard economy fare, striking a balance between affordability and essential travel conveniences. Stepping up from Blue Basic, Blue fares include a carry-on bag and a personal item at no extra charge. It also offers greater flexibility with waived change and cancellation fees (excluding same-day switches), allowing for adjustments to your travel plans without penalty. Passengers can select certain seats in advance for free and board in the general boarding group. While checked baggage is still an additional cost on most routes, transatlantic Blue fares include one free checked bag.
Blue Plus: Added Baggage Allowance
Blue Plus builds upon the Blue fare by including one free checked bag, regardless of destination. This fare class offers the same flexibility and benefits as Blue, but is particularly advantageous for travelers who know they will need to check a bag. When available, Blue Plus simplifies travel for those who prefer not to travel light, making the overall experience smoother and potentially more cost-effective than paying for baggage separately with a Blue fare.
Blue Extra: Perks for a Smoother Journey
For those seeking extra conveniences and a more streamlined travel experience, Blue Extra is worth considering. In addition to all the benefits of the Blue fare, Blue Extra offers:
- Same-Day Flight Changes (Standby or Confirmed): Flexibility to switch flights on the same day without fees.
- Expanded Advance Seat Selection: Access to a wider range of seats for advance selection.
- Early Boarding: Board earlier in the process, allowing more time to settle in and secure overhead bin space.
- Priority Airport Services (Select Airports): At certain airports, Blue Extra passengers may benefit from priority check-in and security lines – also available to those purchasing Even More Space seats.
- Checked Baggage: Checked bags remain an additional fee on domestic routes and routes to Latin America and the Caribbean.
Blue Extra is ideal for travelers who value time savings and a more predictable travel day, offering a step up in convenience within the economy cabin.
Mint: JetBlue’s Premium Business Class Experience
Mint is JetBlue’s flagship business class offering, available on transatlantic routes and select cross-country, Latin America, and Caribbean flights. Choosing Mint elevates the entire travel experience, providing a range of premium amenities and services. Mint fares encompass all the perks of lower fare classes and add:
- Priority Boarding: First to board the plane.
- Complimentary Checked Baggage: Two free checked bags.
- Lie-Flat Seats (Select Flights): Option to upgrade to lie-flat seats for enhanced comfort on longer flights, although these come at a premium.
The Mint experience is designed to rival traditional business class offerings, focusing on comfort, service, and elevated dining. Tripadvisor commenter @644jeremyb shared, “They make a huge effort to look after their passengers, from pre-boarding, providing flat beds which are very comfortable. The meal service is different too and they present a number of choices, all delivering smaller portions, but far more tasty and imaginative than the major airlines.” While significantly more expensive than economy fares, Mint is often cited as offering excellent value compared to traditional business class on other airlines.
Even More Space: Enhanced Legroom in Economy
Even More Space is not a separate fare class but an upgrade option that can be added to any economy ticket. It provides extra legroom in designated seats within the economy cabin, along with expedited check-in, security (at select airports), and early boarding. While it enhances legroom, the fundamental seat comfort remains the same as standard economy. TripAdvisor user @GoldnAdvice commented, “Unfortunately, JetBlue has not improved its seats therefore I had a very uncomfortable seat,” highlighting that while legroom is increased, the seat design itself is unchanged.
JetBlue’s Flexible Change and Cancellation Policies
In line with industry trends and heightened customer expectations, JetBlue has implemented flexible change and cancellation policies, particularly beneficial for travelers seeking peace of mind. For most fares, excluding Blue Basic, JetBlue does not charge change or cancellation fees. However, fare differences may apply. Blue Basic fares on routes within the U.S., Mexico, Caribbean, and Central America incur a $100 change or cancellation fee, while other routes have a $200 fee.
A notable benefit is the 24-hour cancellation policy: if you have second thoughts after booking (at least seven days in advance), you can cancel for a full refund within 24 hours of purchase.
For those with Blue, Blue Plus, Blue Extra, or Mint tickets, changes and cancellations are permitted without fees, but any fare difference will be charged. Typically, instead of a direct refund, passengers receive a travel credit valid for future JetBlue flights. Tripadvisor contributor @patriciaU3085IG shared a cautionary note about travel credits: “I was unable to make a trip I had scheduled for July so I canceled it in late February… Instead of giving me my money back on my JetBlue card they gave me a Travel Bank Credit that has to be used by February 2024 or they keep my money.” It’s important to be aware of the terms and expiration dates associated with travel credits.
Same-day flight changes (standby or confirmed) incur a $75 fee unless you hold Mosaic elite status or have purchased a Blue Extra fare. No fare difference is charged for same-day switches.
Navigating JetBlue’s Baggage Policies and Fees
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Alt text: Overhead bin on a JetBlue A220 aircraft displaying ample space for passenger carry-on baggage, illustrating JetBlue’s baggage allowance.
JetBlue’s baggage policies vary depending on the fare class and destination. For carry-on baggage, Blue fares and above include a free carry-on bag plus a personal item. Blue Basic fares only permit a personal item. Exceeding the personal item limit with a Blue Basic fare can result in gate charges of $65 each for the first two checked bags and $180 for a third. It’s crucial to adhere to JetBlue’s baggage guidelines to avoid unexpected fees.
For checked baggage within the U.S., Latin America, and the Caribbean, Blue Basic, Blue, and Blue Extra passengers pay $35 for the first checked bag and $45 for the second when purchased in advance. Blue Plus fares include the first checked bag for free, with the second bag costing $45. Mint passengers enjoy a generous allowance of two free checked bags, each up to 70 pounds.
JetBlue Mosaic elite members and JetBlue Plus credit card holders receive complimentary carry-on and checked baggage allowances across all fares. Transatlantic travelers also benefit from a free checked bag, except for Blue Basic fares unless an Even More Space seat upgrade is purchased.
Despite these relatively standard fees, unexpected charges can occur. Tripadvisor user @elliem893 recounted, “They charged me $150 additional to the $35 because my luggage was 10 lbs overweight (60 lbs instead of 50lbs) and when I questioned why so much since they only charge [an] extra $45 for a second [bag], he was very disrespectful, saying that I shouldn’t be questioning JetBlue’s policy.” This highlights the importance of carefully checking baggage weight limits and understanding potential overweight fees.
Understanding JetBlue’s Boarding Process
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Alt text: Passengers queue to board a JetBlue flight at the gate, illustrating JetBlue’s group boarding system and the typical boarding scene.
JetBlue employs a group boarding system, designed to streamline the boarding process. The boarding order is as follows:
- Pre-boarding: Customers requiring special assistance (disabilities).
- Group 1: Mosaic members and Mint customers (business class).
- Group A: Even More Space seat customers.
- Group B: Active military personnel and families traveling with small children.
- Groups C, D, E, F: General boarding groups, typically based on fare class and check-in time.
While seemingly organized, the boarding process can sometimes become confusing, as noted by Tripadvisor user @56denise: “There was a lack of clarity and organization during the check-in and boarding process. There were too many categories of passengers during the boarding procedures. It became confusing as to what class, type, and place in line we were supposed to be.” Passengers are advised to listen carefully to gate announcements and check their boarding passes to ensure they understand their boarding group.
Seat Comfort and Legroom on JetBlue Flights
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Alt text: Aisle view of JetBlue A220 economy class seats, emphasizing the generous legroom and spacious cabin layout, a key feature of JetBlue’s passenger comfort.
JetBlue operates a relatively streamlined fleet, primarily consisting of Airbus A220, A320, and A321 aircraft, along with Embraer E190s. Despite variations in configurations, JetBlue is generally recognized for offering above-average seat comfort, particularly in economy class.
Economy Class Seating
JetBlue is renowned for providing some of the most spacious economy seats in the industry. SeatGuru data indicates economy seats range from 17.8 to 18.4 inches in width, with a pitch of 32 to 39 inches. Aircraft configurations vary: Airbus A320s and A321s feature a 3-3 layout, Embraers are 2-2, and Airbus A220s are 2-3. This generally translates to a more comfortable experience compared to many competitors. Tripadvisor user @emmamQ5613MO remarked, “The flight was the most comfortable flight I had been on, the seats had the most legroom I have ever experienced in economy.”
Even More Space Seating
Even More Space seats, located at the front of the economy cabin, offer a significant boost in legroom, ranging from approximately 35 to 41 inches of pitch, depending on the aircraft type. While these seats come at an extra cost, they provide substantial added comfort for taller passengers or those who simply value extra space.
Mint Business Class Seating
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Alt text: JetBlue Mint Suite on a transatlantic flight, showcasing the lie-flat bed configuration, privacy door, and premium amenities of JetBlue’s business class offering.
JetBlue’s Mint business class offers two seat types: the original Mint seat and the newer Mint Suite and Mint Studio, found on select newer aircraft. Original Mint seats are arranged in alternating rows of 2-2 and 1-1, with single seats featuring sliding doors for enhanced privacy. These seats are approximately 20.5 inches wide with a 58-inch pitch and recline to an 80-inch lie-flat bed.
The newer Mint Suites and Mint Studios, available on Airbus A321neos and A321LRs operating transatlantic and transcontinental routes, represent a further upgrade. Mint Studios are particularly spacious, featuring fully enclosed suites with sliding doors, angled towards the aisle, and also converting to lie-flat beds. These exclusive seats, only two per aircraft, include an additional side table area, offering even more space and exclusivity. Both Mint Suite and Studio configurations are 1-1, ensuring direct aisle access for every passenger. Tripadvisor commenter @vickypO2191WD praised the Mint experience: “The Mint class was excellent, lots of room and very comfortable. The flight just whizzed by outbound and return.”
In-Flight Dining: Food and Beverage Options on JetBlue
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Alt text: JetBlue transatlantic flight in-flight meal service displaying a selection of small plates, part of the enhanced dining experience offered in JetBlue’s Mint business class.
JetBlue offers complimentary snacks and beverages in economy class, including brand-name snacks like Popchips and pretzels, along with soft drinks, juices, water, and Dunkin’ coffee and tea. Alcoholic beverages and themed EatUp Boxes (on flights longer than two hours) are available for purchase. EatUp Boxes offer options like Mediterranean-inspired snacks or cheese and crackers. On longer flights, passengers can also purchase cheese plates, sandwiches, or salads. Reviews for paid food options are mixed, but some find them satisfactory for in-flight dining. Tripadvisor reviewer @thebay_to_newengland noted, “Got hungry on the way back home so purchased a turkey sandwich for $12. Price was high, but the quality was pretty good.” Another reviewer @sacagawea89 on a flight from Philadelphia to Orlando stated “No delays, the flight was so comfortable and the provided snacks and food were delicious,” referring to the complimentary snacks and drinks.
Mint class passengers can expect a significantly elevated dining experience, featuring curated menus of small plates designed by Delicious Hospitality Group. Offerings vary by route and flight schedule, but typically include a selection of appetizers, entrees, and desserts. Cocktail options include the signature Mint Condition, and wine selections are curated by NYC wine shop Parcelle. Recent menu items have included dishes like lasagna, farro salad, roasted shrimp, and Tuscan fried chicken. Mint menus are available online in advance, allowing passengers to plan their in-flight dining experience. Tripadvisor user @travis219m praised the Mint food service: “The food service was great with many menu choices. You could pick three main entrees! I chose the chicken curry, beef filet, and truffle ravioli. All three were delicious!”
In-Flight Entertainment and Amenities on JetBlue
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Alt text: JetBlue in-flight entertainment system, showing seatback screens displaying DirecTV and on-demand content, highlighting JetBlue’s commitment to passenger entertainment.
JetBlue distinguishes itself with its commitment to in-flight connectivity and entertainment. The airline offers free high-speed Wi-Fi at every seat on every aircraft, branded as Fly-Fi. The service is generally reliable, particularly on newer and refurbished A320s and A321s.
Seatback entertainment screens are standard on all JetBlue aircraft. Screen sizes vary from just under 7 inches on Embraer E190s to approximately 10 inches on A320s and A321s, and larger in Mint (up to 22 inches in Mint Suites). Passengers can access live DirecTV channels, on-demand movies and TV shows, music, and games. Tripadvisor reviewer @hmajck highlighted the entertainment value for families: “The entertainment at each seat was amazing to keep all my kids occupied. All planes have Wi-Fi in the air so they can even play on iPads, phones, etc.”
Most JetBlue aircraft, excluding older A320 Classic and Embraer 190 models, feature USB ports at each seat and power outlets at every seat or every two to three seats. It’s advisable to check the specific aircraft configuration when booking if power outlets are essential.
While economy passengers typically do not receive complimentary pillows or blankets, Mint passengers enjoy premium amenities, including Tuft & Needle bedding, Master & Dynamic noise-isolating headphones, and amenity kits curated by Wanderfuel.
JetBlue Credit Cards: Loyalty and Rewards
JetBlue offers three co-branded credit cards, providing opportunities to earn TrueBlue points and enjoy travel perks. For frequent JetBlue flyers, these cards can enhance the value proposition of flying with the airline.
The JetBlue Card offers a signup bonus and earns bonus points on JetBlue purchases, restaurants, and grocery stores. Cardholders also receive a discount on in-flight food and cocktail purchases. This card has no annual fee, making it an accessible entry point into the JetBlue rewards ecosystem.
The JetBlue Plus Card, with an annual fee, offers a higher signup bonus and increased earning rates on JetBlue purchases. Perks include a free first checked bag for the cardholder and up to three companions on the same reservation, in-flight purchase discounts, and an annual anniversary bonus. A business version of the Plus card is also available, offering similar benefits for small business owners who frequently fly JetBlue.
Final Verdict: Is JetBlue a Good Airline to Fly?
So, is JetBlue good to fly? Overall, JetBlue consistently receives positive reviews for its customer service, comfortable seating – especially in economy – in-flight entertainment, and complimentary Wi-Fi. The airline excels in providing a pleasant and relatively comfortable flying experience, particularly within North America and on transatlantic routes.
Pros of Flying JetBlue:
- Spacious Economy Seating: Above-average legroom and seat width in economy class.
- Excellent In-Flight Entertainment: Free high-speed Wi-Fi and seatback screens with live TV and on-demand content.
- Friendly Customer Service: Often praised for helpful and attentive staff.
- Flexible Fare Options: Range of fare classes to suit different budgets and travel needs.
- Mint Business Class: A competitive premium cabin experience, especially on transatlantic routes.
Cons of Flying JetBlue:
- Blue Basic Restrictions: Limited baggage allowance and change/cancellation flexibility with the lowest fare.
- Baggage Fees: Fees apply for checked bags on most economy fares (excluding Blue Plus and transatlantic Blue).
- Limited Route Network: Less extensive global route network compared to major legacy carriers.
- Inconsistent Boarding Experience: Potential for confusion during the boarding process.
- Travel Credit Limitations: Cancellations may result in travel credits with expiration dates rather than refunds.
Who Should Fly JetBlue?
- Value-conscious travelers: Blue Basic and Blue fares offer competitive pricing, especially for those traveling light or seeking flexibility.
- Comfort-seekers in Economy: JetBlue’s economy seats are among the most comfortable in the industry.
- Entertainment Enthusiasts: Free Wi-Fi and seatback entertainment are major draws.
- Transatlantic Travelers Seeking Value in Business Class: Mint offers a compelling business class experience at a potentially lower price point than competitors.
Who Might Consider Other Airlines?
- Travelers needing extensive global routes: JetBlue’s network is primarily North America and transatlantic.
- Passengers requiring guaranteed baggage allowance with basic fares: Blue Basic is very restrictive on baggage.
- Those prioritizing straightforward refunds over travel credits: JetBlue often issues travel credits for cancellations rather than direct refunds.
In conclusion, for many travelers, the answer to “is JetBlue good to fly?” is a resounding yes. The airline offers a strong combination of comfort, entertainment, and customer service, making it a solid choice for both leisure and business travel, particularly within its route network. By understanding the fare classes and policies, and weighing the pros and cons, you can make an informed decision about whether JetBlue is the right airline for your next trip.
